Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At
Vertiv, we don't just hire talentwe
cultivate leaders who
drive innovation and
engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure, we are scaling up to meet the demands of
AI, data centers, and next-gen technologyand we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesit's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Position Summary
The MisShipment & Freight Claims Coordinator is responsible for the endtoend management of MisShipment Orders and Freight Damage/Loss Claims across North America. This role plays a critical part in protecting Vertiv's customer experience, ensuring operational accuracy, and driving recovery performance. The coordinator is expected to balance adherence to corporate policies and procedures with responsiveness to customer needs, delivering a consistently high level of service to both internal and external stakeholders.
Success in this position requires strong cross-functional communication and collaboration with Sales, Order Management, Logistics/Transportation, Quality, and Customers. The coordinator will actively manage case investigations, documentation, resolutions, and follow-through to support timely recovery, customer satisfaction, and operational integrity.
Job Responsibilities
Mis-shipment and Freight Claim Order Processing
- Investigate and validate mis-shipment/freight claims.
- Assemble complete evidence packages (POD, photos, BOL, shipment details)
- Coordinate with Customers, Customer Service, Shipping, and Quality
- Issue corrective actions such as re-shipments, replacements, or returns
- Ensure on-time documentation within carrier filing windows; communicate statuses and next steps to stakeholders
- Provide customers and internal teams with clear status updates and next steps.
Customer and Cross-Functional Communication
- Act as the primary point of contact for mis-shipment and freight-cases updates
- Collaborate with Sales, OM, Logistics, Plant, and Quality to resolve operational issues
- Provide proactive updates, issue summaries, and recommended actions.
Reporting, Documentation & Compliance
- Maintain accurate records, case logs, and audit-ready documentation
- Prepare monthly reports summarizing case trends and issue types
- Support continuous improvement by identifying recurring issues and operational gaps.
Qualifications
- 2 years minimum exposure in a Sales/Order entry support role ideally within a
- Manufacturing/Engineering setting.
- Bachelor's degree of any 4-year course.
- Efficiently organize and manage multiple priorities.
- Possess computer proficiency including familiarity with Microsoft Word and Excel.
- Display a proactive flexible approach to working within a team environment.
- Previous experience in an Electrical Contracting / Engineering/ Estimating background environment
- though preferable is not essential
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
