Job Summary
The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. The role requires proactive identification of process improvements, strong data driven decision making, and a commitment to coaching and developing a high performing team.
The ideal candidate thrives in a fast paced environment, effectively manages multiple priorities, and confidently provides mentorship, performance feedback, and strategic direction to a team of coordinators. This individual demonstrates a growth mindset, a solution focused approach, and professional maturity to ensure continuous team improvement aligned with evolving business needs.
Duties And Responsibilities
Operational Leadership and Process Optimization
- Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures
- Drive process improvements to enhance efficiency, accuracy, and overall team performance
- Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights
- Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration
- Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution
Team Development and Performance Management
- Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations
- Conduct performance evaluations and establish clear, measurable goals aligned with company objectives
- Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes
- Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns
- Develop employees by encouraging a growth mindset and commitment to ongoing professional development
Collaboration and Strategic Execution
- Partner with Sales Leaders to align Sales Operations strategies with overall business goals
- Support Operations Leadership in executing Wildly Important Goals and company initiatives
- Serve as a backup resource to assist coordinators when necessary to ensure smooth team operations
- Adapt quickly to shifting priorities and guide the team effectively through change
Required Behaviors And Attributes
- Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative while actively seeking skill development opportunities
- Solution Focused: Approaches challenges with a positive mindset, resolves issues proactively, manages conflict effectively, and assumes positive intent
- Professional Maturity: Acts as a self starter who is respectful, transparent, cooperative, and accountable in all interactions
- Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast paced environment
Core Skills And Experience
- Time Management and Prioritization: Effectively plans and executes tasks while meeting deadlines and managing multiple priorities
- Organization: Maintains a structured, systematic approach to documentation and process management
- Quality and Attention to Detail: Delivers thorough and accurate work, particularly in managing complex order processes and ensuring seamless execution
- Customer Service Orientation: Understands and addresses the needs of internal teams and external clients through clear communication and prompt issue resolution
- Technical Proficiency: Proficient in Salesforce and Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams, along with other relevant software for order management, data analysis, and reporting
- Sales Orientation: Demonstrates the ability to influence decisions and negotiate effectively while contributing to overall sales objectives
Experience Requirements
- One to two years of experience in Sales Operations or a similar role
- One to two years of leadership experience managing a team of three or more employees
- Experience with CRM and ERP systems required; Salesforce and Oracle E Business Suite preferred but not required
If you are a proactive leader who is committed to operational excellence, team development, and driving measurable impact within Sales Operations, we encourage you to apply.
