Sales Operations Specialist

As a Sales Operations Specialist on the Global Go-to-Market (GTM) xDR Operations team, you will be the dedicated analytical and strategic partner for our APAC Sales Development Leadership team. You will be critical in driving the efficiency and strategic impact of our top-of-funnel motion across the region.

Zendesk is a rapidly growing company with an amazing culture. You will work with smart, driven individuals focused on high-impact projects that directly fuel our pipeline growth.

Who We're Looking For

We are looking for a detail-oriented problem solver who is data-driven and possesses excellent analytical skills. You should have a deep curiosity to question the why behind performance trends and a passion for using technology to solve business challenges. The ideal candidate thrives in a collaborative environment and is eager to define how AI and automation combine with human creativity to accelerate growth.

What You'll Be Doing

• Strategic Analytics: Create, manage, and distribute comprehensive dashboards and reports specifically for SDR/BDR teams and leadership.
• Performance Tracking: Analyze top-of-funnel metrics, including lead volumes, MQL/SQL conversion rates, persistence, and campaign performance.
• AI & Automation Strategy: Influence the design and scaling of AI-powered platforms integrated with our GTM stack to transform prospect engagement.
• Data Stewardship: Resolve data quality issues within the initial funnel stages (Lead/Contact/Account) and maintain high hygiene standards across sales intelligence platforms.
• Front-Line Support: Provide process support for xDRs and management, including resolving ticket escalations within Zendesk to solve daily tool and data queries.
• Cross-Functional Alignment: Work closely with Revenue Operations, Marketing, and Systems to ensure smart targeting and seamless workflows.

What you bring to the role

Basic Qualifications

• 12 years of experience in Sales Operations, Sales Development Operations, or business/system analysis.
• Direct experience within a SaaS or subscription-based environment is an advantage.
• Proven analytical skills with the ability to translate complex data into actionable business narratives.
• Experience with a GTM stack including Salesforce, Tableau, Looker, and Snowflake is an advantage.
• Experience using Sales Intelligence platforms such as ZoomInfo or Lusha is also an advantage.
• Proficiency in Google Workspace (Sheets, Slides, etc.).

Preferred Qualifications

• Working knowledge of SQL.
• Familiarity with Lead Routing/Management tools like LeanData.
• Experience with Sales Engagement Platforms such as Groove or Outreach.
• A demonstrated ability to talk passionately about AI, Tech, or IT innovations.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [Confidential Information] with your specific accommodation request.