We are seeking a strategic and results-driven Sales Operations Manager to lead and support the day-to-day execution of our sales campaigns. This role is crucial in ensuring operational excellence, client satisfaction, and team performance within a fast-paced, compliance-driven environment.
You will be responsible for managing key operational workflows, supporting client initiatives, optimizing team efficiency, and ensuring the successful delivery of KPIs and service standards.
Duties and Responsibilities:
- Oversee the daily operations of all sales campaigns, ensuring consistent performance and adherence to client and internal standards
- Collaborate with cross-functional teams (e.g., Training, Quality, Workforce, and HR) to support smooth campaign execution
- Develop and implement operational strategies that enhance efficiency, customer satisfaction, and business results
- Monitor and analyze campaign metrics, including productivity, quality, and compliance, and initiate corrective actions when necessary
- Manage team leads/supervisors and ensure proper coaching, development, and performance management
- Serve as the main point of contact for client communication and reporting, ensuring transparency and alignment
- Ensure adherence to financial regulations, data privacy policies, and industry-specific compliance requirements
- Lead regular business reviews with internal and external stakeholders
- Contribute to forecasting, capacity planning, and resource allocation
Qualifications:
- Bachelor's degree in Business, Operations Management, Finance, or a related field
- Minimum of 3–5 years of experience in operations management, preferably in a BPO or tech-enabled services environment
- Prior experience supporting B2B/B2C sales (outbound and inbound), lead generation, and appointment setting is required
- Strong leadership and people management skills, with experience leading large or multi-tiered teams
- Proficiency in operational tools, CRM platforms, workforce systems, and reporting dashboards
- Solid understanding of financial compliance and risk management in customer-facing operations
- Excellent communication, organizational, and analytical skills
- Strong problem-solving mindset and ability to make data-driven decisions
- Amenable to work onsite and in the night shift
