About Us
We install premium smart lock systems across Melbourne, Australia, delivering strong home security with fast installation and professional service.
About the Role
You will manage the full customer journey from enquiry to post installation support. This includes handling leads, closing bookings, coordinating installers, and managing customer communication before and after installation.
This is a results driven role focused on closing deals and ensuring smooth operations.
Key Responsibilities
- Respond to leads quickly across WhatsApp, Facebook, and SMS
- Qualify customers and explain product and promotions
- Handle objections and close bookings
- Review door photos and confirm installation suitability
- Schedule and coordinate bookings with installers
- Manage customer communication before and after installation
- Handle issues, rescheduling, complaints, and basic disputes
- Follow up with leads and maintain organised records
Requirements (Strict)
- Minimum 5+ years experience in sales, customer service, or a similar role
- Proven ability to handle sales conversations and close deals
- Strong written and spoken English
- Fast response time and ability to manage multiple conversations
- Highly organised, reliable, and easy to work with
- Confident handling customer issues and problem solving
