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Sales Manager
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Sales Manager
prime power energie system inc.- Posted 10 hours ago
- Be among the first 10 applicants
Job Description
Roles & Responsibilities
Customer Service & Support
Customer Service & Support
- Oversee all customer service activities, including inquiries, complaints, and technical support.
- Ensure timely resolution of customer issues to maximize satisfaction and retention.
- Develop and implement customer service policies, procedures, and service standards.
- Identify and implement opportunities to improve efficiency and streamline after-sales processes.
- Ensure compliance with company policies, industry standards, and safety regulations.
- Oversee warranty management, service requests, repairs, returns, and replacements.
- Coordinate with logistics, technical teams, and product management to ensure smooth operations.
- Monitor service levels and improve turnaround times for after-sales processes.
- Track KPIs such as service turnaround time, customer satisfaction (CSAT), NPS, and repeat service rates.
- Analyze service performance data and prepare regular reports for management.
- Identify trends and recommend improvements to after-sales strategies.
- Build strong, long-term relationships with customers and key accounts.
- Gather customer feedback and translate insights into actionable improvements.
- Support sales teams with customer retention and upselling opportunities.
More Info
Key Skills
Service Operations Management
Customer Service Support
About Company
Skills:
Power Bi, Tableau, Salesforce Crm, Microsoft Excel, Salesforce Reporting Dashboards, Data analysis tools
Skills:
quality assurance, customer service, data-entry, technical support, call center operations management, Microsoft Office Suite, Windows PC applications, workforce management
Skills:
Customer service, Market research, Sales strategies, Team Coordination, Negotiation Skills, Logistics support, Territory Management, Field Sales
Sales Manager - Metal Forming & Cutting ToolsMICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC.
M
Skills:
Sales leadership, Crm Systems, Sales performance management tools, Key account management, Business development, Budgeting, Customer Relationship Management
Skills:
solar pv , residential energy storage, Inverters, ESS batteries, business development, Customer Relationship Management, Sales