Sales Development Representative

Key Responsibilities

Lead Generation & Prospecting

• Generate new business opportunities through outbound calls, email outreach, LinkedIn prospecting, and follow-up campaigns

• Identify and qualify potential customers for UAS Core Products:

o Run-rate products such as firewalls, switches, licenses and renewals.

o Small to medium complex solutions.

• Build daily prospecting activity to create a consistent flow of new leads and appointments.

• Research target accounts, key decision-makers, and business needs before outreach.

Pipeline Building & Opportunity Development

• Create and maintain a healthy sales pipeline by consistently qualifying leads and nurturing prospects.

• Set meetings, discovery calls, and product discussions for the sales account managers.

• Help revive dormant, stalled, or previously lost opportunities through structured re-engagement efforts.

Revenue Support.

• Support achievement of monthly sales targets for run-rate products, renewals, and small projects.

• Contribute to gross profit and revenue goals by identifying qualified opportunities with strong conversion potential.

• Help drive repeat business from existing accounts through proactive follow-up and account touchpoints.

Database Management

• Maintain accurate and updated records in CRM for all leads, accounts, activities, and opportunities.

• Build and update prospect databases by industry, territory, product interest, and lead status.

• Track customer renewal opportunities, white space accounts, and follow-up schedules.

• Ensure all sales activities, notes, and next steps are properly documented.

Activity & Performance Management

• Meet daily and weekly activity targets for calls, emails, new accounts touched, follow-ups, and

meetings set.

• Maintain strong speed-to-lead response times for inbound and outbound opportunities.

Reporting & Coordination

• Prepare accurate activity and pipeline updates for management review.

• Generate simple reports and trackers using ERP.

• Coordinate closely with sales managers, account managers and presales teams to move opportunities

forward.

Education

• Bachelor's degree in business, Marketing, IT, or any related field preferred.

Experience

• 1–3+ years of experience in telesales, inside sales, lead generation, or outbound prospecting

• Experience in cold calling, email outreach, and appointment setting

• Background in B2B sales preferred.

• IT, MSP, telecom, software, or infrastructure sales experience is an advantage

Skills & Competencies

• Strong verbal and written communication skills.

• Confident in cold calling and handling objections.

• Results-driven with strong follow-up discipline.

• Good understanding of sales process, lead qualification, and pipeline management.

• Familiarity with CRM tools, Excel, and sales tracking reports.

• Organized, persistent, and able to work in a target-driven environment.

• Ability to quickly learn IT products, services, and solution offerings.