About Sinch
Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we Dream Big, Win Together, Keep it simple, and Make it Happen. These values are our foundation!
About the Role
The Sales Development Representative (SDR) plays a critical role in driving revenue growth by generating new business opportunities and connecting high-value enterprise prospects with our solutions. This role combines strategic research, targeted outreach, and relationship-building with senior decision-makers. The ideal candidate is curious, data-driven, and resilient. Someone who thrives in a dynamic, fast-paced environment where persistence, creativity, and strong communication make all the difference.
What do you do in the role
- Lead Generation: Identify and research high-potential enterprise clients using multiple channels - including CRM data, sales intelligence tools, social networks, and industry events.
- Outbound Prospecting: Execute targeted, personalized outreach campaigns to engage key stakeholders and decision-makers in large organizations.
- Lead Qualification: Conduct discovery calls to assess prospects business needs, decision-making process, and readiness to invest. Evaluate opportunities based on fit, urgency, and potential value.
- Pipeline Management: Maintain a disciplined and accurate pipeline by tracking all lead interactions, stages, and next steps in the CRM. Prioritize high-value accounts, ensure timely follow-ups, and provide clear visibility to Sales leadership for forecasting and strategy alignment.
- Collaboration: Partner closely with Sales, Marketing, and Enablement teams to align on target accounts, refine messaging, and optimize conversion strategies. Share market insights and feedback to continuously improve lead quality and overall go-to-market execution.
- Meeting Preparation & Handoff: Coordinate and prepare qualified prospects for meetings with Account Executives by aligning expectations, confirming key stakeholders, and sharing relevant business context. Provide clear, concise briefings that enable productive, value-driven discussions and ensure a seamless handoff between prospecting and sales engagement.
- Market Insights: Stay deeply informed on industry trends, competitive dynamics, and account-specific developments. Use this intelligence to personalize outreach, strengthen positioning, and engage senior stakeholders with meaningful, business-relevant conversations.
- Reporting & Analysis: Track and analyze key performance metrics - including outreach effectiveness, conversion rates, and pipeline impact. Translate insights into actionable recommendations to optimize prospecting strategy and continuously improve results.
What experience/qualities you need to bring with you
- Bachelor's degree required, preferably in Business, Marketing, Communications, or a related field. Diverse academic backgrounds that demonstrate analytical thinking and strong communication skills are highly valued.
- At least 2+ years in sales development, lead generation, or a similar role, preferably in enterprise SaaS or technology.
- Skills
- Proven ability to engage and influence senior executives.
- Excellent verbal and written communication skills.
- Proficiency with CRM tools and sales engagement platforms.
- Strong research, analytical, and problem-solving abilities.
- Self-starter with the ability to work independently and collaboratively.
- Attributes
- Results-driven and target-oriented with a competitive edge.
- Curious, analytical, and eager to understand complex business problems.
- Resilient and adaptable in handling rejection and changing priorities.
- Strong communicator with emotional intelligence and relationship-building skills.
- Highly organized and disciplined in managing time and pipeline effectively.
- Growth-minded - continuously seeking feedback, learning, and improvement.
Our Values
At Sinch we Dream Big, Win Together, Keep it simple and Make it Happen. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
Bring your authentic self to Sinch
Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
Our Hiring Process
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
