We're hiring a Renewal Services Associate to join our centralized sales support and
operations team supporting our Enterprise, Mid Markets and SMB segments. You'll help
ensure sales teams and channel partners receive accurate, timely quotations for
contract renewals across hardware, software, and subscriptions.
This is an ideal role for someone with strong attention to detail, an interest in
commercial operations, and a desire to grow within a regional sales support or analytics
function.
Key Responsibilities
- Analyze installed base and subscription data to determine renewals
- Prepare pricing quotations using standard pricing templates
- Cross-check against prior quotes and contract terms for accuracy
- Liaise with Field Sales to adjust quotes based on customer feedback
- Respond to channel partner queries about pricing or quotation details
- Escalate exceptions or non-standard cases to senior team or HQ
- Create IT tickets to resolve system, licensing and user issues
- Assist with post-sale admin tasks and customer data updates
Support team documentation and contribute to process improvement
Qualifications
Required:
- 0–2 years of experience in sales support, commercial operations, customer
services or similar roles
- Strong Excel skills (lookup functions, pivot tables, data entry accuracy, basic
automation)
- Excellent communication and organizational skills
- Ability to work independently and manage repetitive processes with high
attention to detail
Preferred
- Experience supporting inside sales or renewals teams
- Experience with CRM/ERP systems (e.g., Salesforce)
- Familiarity with quoting tools or CPQ systems
- Interest in Power BI, SQL, or Python for Excel is a plus
