Job Description
A Customer Service Coordinator maintains satisfaction by providing product, service, and account information and monitoring performance for product warranty, maintenance agreements, and /or purchase orders.
Duties & Responsibilities
Consolidate all items to be repaired for easy scheduling and routing
Provide accurate quotation to external and internal client promptly
Ensure sales order and invoice are processed by CMG
Coordinate all documents and permit for onsite repair
Ensure all payment is collected after the repair or to be settled within 30 days
Provide schedule, route and instruction to the technician
Education
Must be a graduate of 4 years of related course
Must have at least 1 years of work experience in the same capacity and /or in the same industry
Must have excellent communication and negotiation skills with a deep understanding of customer service and the ability to do multi-task and adapt a fast-paced environment.
Must have the following skills, abilities and attributes: good oral and written communication, organization; with high sense of confidentiality and anticipation, high level of trustworthiness and integrity, customer-service oriented, resourceful, creative and analytical.
Must be proficient in Microsoft Office and other Systems applications
