Sales Consultant

Sales Consultant

Location: Remote

Shift: 8:00 AM – 5:00 PM EST (8:00 PM – 5:00 AM PH Time)

Experience: 3–7 years

Position Overview

SymTrain is a global leader in AI simulation training software seeking a Sales Engineer to serve as the technical and instructional design backbone of our customer-facing motion. In this role, you will partner with our Sales and Customer Success teams to help current and prospective customers stand up tailored demo environments, design simulation-driven learning paths, and prove how our platform measurably accelerates contact center, sales, and service team performance. In this role you will translate existing training content, quality monitoring data, performance management insights, call and software recordings, or create/ capture software navigation workstreams into compelling, data-grounded simulations and related learning journeys that drive ramp time down and CX outcomes up.

This is a high-impact, hybrid role for someone who is equally comfortable in front of a buyer whiteboarding a use case, in a working session with an L&D leader designing a new-hire curriculum, and in our platform configuring guided branching simulations or dynamic unguided simulations with minimal guidance more focused on assessing and showcasing skills learned scoring rubrics, and analytics dashboards.

Required Qualifications

• 3–7+ years in a Sales Engineer, Solutions Consultant, Solutions Architect, or comparable customer-facing technical role—ideally selling into contact center, CX, L&D, or sales enablement buyers.
• Working knowledge of the contact center technology stack: CCaaS platforms, CRM (Salesforce, Dynamics, ServiceNow, Zendesk), CCaaS, workforce management, quality monitoring, and learning/ performance management tools.
• Hands-on experience designing or supporting learning programs—formal instructional design background or applied experience standing up curricula, simulations, or e-learning content.
• Strong understanding of contact center KPIs (CSAT, NPS, AHT, FCR, QA score, conversion, attrition, speed-to-proficiency) and how training and coaching influence them.
• Excellent storytelling and presentation skills—able to move fluently between executive value conversations and hands-on platform configuration.
• Comfort working with data: pulling insights from QA scorecards, call analytics, and performance dashboards to recommend a learning intervention.

Preferred Qualifications

• Prior experience with simulation, role-play, conversational AI, or speech analytics platforms.
• Background as a contact center supervisor, QA analyst, trainer, or L&D leader before moving into a vendor role.
• Familiarity with adult learning theory, Kirkpatrick evaluation, or competency-based training frameworks.
• Willing to make videos and share best practice content through articles and interviews.
• Experience configuring SaaS demo environments, building scenario libraries, or scripting branching dialogues.
• Bilingual capability (English plus Spanish, Portuguese, French, or Taglog) is a plus given global BPO buyers.