Key Responsibilities
Relationship Management:
- Build and maintain strong, ongoing relationships with both new and existing customers
- Re-engage past leads and dormant accounts through thoughtful, timely follow-up
- Act as a trusted point of contact for clients, ensuring they feel informed and supported
Lead Nurturing & Conversion
- Serve as the first point of contact for inbound leads
- Follow up consistently to guide prospects through the sales journey
- Understand client needs, timelines, and decision drivers
- Use CRM tools to track interactions, manage pipelines, and ensure no opportunities are missed
Sales Support & Quoting
- Prepare and send accurate, well-structured quotes aligned with pricing tiers and product options
- Confidently answer client questions around products, pricing, timelines, and availability
- Create client-ready presentations using pre-prepared templates
Order Processing & Logistics
- Enter sales orders accurately into the order management system
- Provide realistic shipping estimates and manage delivery timelines
- Track orders and proactively communicate updates or delays
- Resolve order issues with professionalism, urgency, and attention to detail
- Coordinate with factories and external partners to ensure large custom orders are delivered on time
What Success Looks Like
- Leads are followed up on consistently and professionally
- Clients feel relaxed, informed, and confident working with you
- Quotes and orders are accurate, timely, and well-communicated
- Operational errors decrease, not increase
- The founder is able to step back from day-to-day operations with confidence
Essential
Skills & Experience:
- Excellent written and spoken English (near-native level)
- Confident, natural, and friendly communication style not overly formal or scripted
- Strong attention to detail and follow-through
- Experience in a client-facing role (sales, account management, customer success, or similar)
- Comfortable working with CRMs and business systems
- Ability to manage multiple tasks without dropping the ball
Highly Regarded
- Experience in promotional products, merchandising, print, or manufacturing
- Experience working with international clients or distributors
- Familiarity with tools such as Notion, Apollo, Xero, or similar platforms
Training & Support
You will receive:
- One-on-one training with the founder
- Industry and product knowledge training
- Software and systems training
- Ongoing coaching and feedback
- Support to develop clear workflows and SOPs over time
This role has
long-term growth potential, including increased responsibility and leadership opportunities as the business scales.
Who This Role Is Not For
- Candidates who rely heavily on scripts or overly formal corporate language
- Candidates who struggle with attention to detail or accountability
- Candidates seeking a narrow, single-function role
Why Join Us
- Join a business in a clear growth phase
- Work directly with the founder and make a real impact
- Gain exposure across sales, operations, and client relationships
- Be trusted with responsibility and ownership from day one
Please note you will be working on the US TIME ZONE
About Over The Top Promotions
Over the Top Promotions is an internationally award winning creative marketing agency that specialises in producing branded merchandise to Australia , New Zealand and APAC region, but our mina focus is Australia . We warehouse and distribute merchandise globally and create custom stores for our clients who can access customised merchandise at the click of a button. Our job is to make their life easier and help them stand out. We focus on the IT Sector and work with brands such as CISCO, Lenovo, Dell, HPE , AWS are some of the clients we serve . We spend a lot of times working out what are the best products to use to help them build their brand through the use of branded merchandise. We are a team of 13 that all work together closely and together as a team to create solutions for our clients that are different and always on brand. We are a remote team however we focus on building a great culture to work with. The majority of our team are based in the Philippines and we have a local team leader to support you on your day to day tasks.
