Job Overview:
The S&OE Manager is responsible for driving execution excellence across a defined manufacturing scope, ensuring alignment between customer demand, supply capabilities, and operational performance. This role owns end-to-end S&OE execution for 4 in-house factories, leading a team of 10 planners/analysts, and acts as the critical link between global strategy and plant-level execution.
Operating in a fast-paced, high-growth environment with frequent product migrations and NPI, the role requires strong execution discipline, problem-solving, and people leadership to deliver on service, cost, and cash objectives.
Responsibilities:
1. Factory S&OE Execution Ownership
- Own S&OE execution across 4 manufacturing sites, ensuring alignment between demand, supply, and production plans
- Drive short-term execution decisions to protect customer service and delivery performance
- Lead plant-level weekly S&OE cadences focused on exception management and recovery actions
- Ensure adherence to global S&OE standards, governance, and processes
2. Operational Excellence & KPI Delivery
- Deliver against key metrics: On-Time -Delivery, Past Due, Lead Time Accuracy, Response Time, and Inventory Health
- Drive root cause analysis and corrective actions for service gaps and supply constraints
- Implement continuous improvement initiatives to enhance reliability, responsiveness, and efficiency
- Standardize ways of working across factories to improve consistency and execution rigor
3. Customer & Commercial Alignment
- Partner closely with Customer Care and Sales teams to ensure clear prioritization and fast response to demand changes
- Support escalation management with structured, data-driven solutions
- Translate commercial priorities into executable supply actions at plant level
4. Managing Complexity, NPI & Migrations
- Ensure operational readiness for new product introductions and product migrations
- Coordinate with planning, manufacturing, and supply teams to mitigate risks during transitions
- Manage demand volatility and supply constraints with agility and structured decision-making
5. Financial & Service Performance
- Balance service, cost-to-serve, and inventory objectives in daily execution decisions
- Support achievement of working capital and cost targets through disciplined planning and execution
- Use data and analytics to optimize trade-offs between service and cost
6. People Leadership & Capability Building
- Lead and develop a team of 10 S&OE planners/analysts
- Coach team on problem-solving, prioritization, and decision-making
- Establish clear roles, accountability, and performance expectations
- Build a high-performance, accountable, and collaborative team culture
7. S&OE Process Adoption & Maturity
- Drive adoption of global S&OE processes, tools, and KPIs
- Ensure high-quality data, system discipline, and process compliance (SAP, S4 Hana, IBP Response)
- Support S&OE maturity roadmap deployment at factory level
What should your background look like:
- Bachelor's degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master's degree is preferred.
- 10+ years of experience in supply chain planning, or operations in a multinational environment. Exposure to high-growth environments, NPI, and product migrations preferred.
- Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
- Proven experience in Sales and Operations Execution (S&OE) or related roles. Experience in managing operational processes related to demand planning, supply chain management, and inventory optimization.
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
- Strong analytical skills with the ability to interpret complex data and drive actionable insights.
- Highly Competent with supply chain management software (SAP Must, IBP Response is a plus) and analytics tools.
- Demonstrated leadership skills with the ability to lead and inspire diverse teams across different locations.
- Understand business drivers and able to balance between short- and long-term objectives.
