Job Description:
Return to Seller (RTS) Operations
- Manage end-to-end operations of the Return to Seller process, ensuring seamless coordination with internal stakeholders and vendors.
- Oversee the efficient handling of returned products, from initiation to resolution, adhering to established protocols and timelines.
Root Cause Analysis
- Conduct in-depth root cause analyses for returned items to identify systemic issues.
- Collaborate with cross-functional teams to implement corrective actions and process improvements.
Data Management
- Utilize data analytics tools to collect, analyze, and interpret data related to returned items.
- Develop and maintain comprehensive databases to track return trends and support decision-making processes.
Quality Assurance
- Implement and monitor quality assurance measures in RTS operations to ensure compliance with standards.
- Establish and enforce SOPs to enhance the accuracy and effectiveness of return processing.
- Oversee the resolution of claims associated with returned items, managing the process from claim initiation to final settlement.
- Collaborate with internal teams and vendors to reach fair and timely resolutions.
Operational Efficiency
- Identify opportunities for operational improvements within the RTS process and implement efficiency measures.
- Streamline workflows and procedures to minimize processing time and enhance overall operational effectiveness.
Solutions Operations
- Analyze operational challenges within the organization and propose solutions to enhance efficiency.
- Collaborate with cross-functional teams to implement operational improvements and monitor their effectiveness.
Documentation
- Maintain accurate and organized documentation of RTS operations, solutions implemented, and claims resolution.
- Prepare and distribute regular reports on operational performance and key metrics.
Requirements:
- Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
- With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
- Must be keen to details and data management
- Highly knowledgeable in RTS and Claims process
- Knowledgeable in using process improvement tools
- Knowledgeable in MS Office and Google Applications
- With good interpersonal and communication skills
- Willing to be assigned in Calamba, Laguna
