Job Overview
We are seeking a highly organized and patient-focused RN / USRN Medical Receptionist to support a busy Dermatology practice. The ideal candidate will combine strong front-desk administrative skills with clinical knowledge to assist in patient coordination, scheduling, biopsy follow-up calls, and overall patient communication. This role requires professionalism, attention to detail, and the ability to handle sensitive medical information with accuracy and empathy.
Requirements
Key Responsibilities
- Manage inbound and outbound patient calls professionally and efficiently
- Schedule, confirm, and reschedule patient appointments and procedures
- Handle front desk coordination, patient intake, and registration support
- Verify insurance eligibility, benefits, and authorizations when needed
- Maintain accurate patient records in EMR/EHR systems
- Conduct biopsy result follow-up calls with patients based on provider instructions
- Communicate pathology results clearly and appropriately while maintaining patient confidentiality
- Escalate urgent biopsy findings and patient concerns to providers promptly
- Coordinate follow-up appointments for procedures, treatment plans, and referrals
- Assist with prescription refill requests and patient messages
- Support providers with chart preparation and documentation updates
- Ensure HIPAA compliance and patient confidentiality at all times
- Provide excellent customer service and maintain a positive patient experience
Qualifications
- Active RN or USRN license required
- At least 2 years of experience in a medical receptionist, clinical support, or dermatology-related role
- Dermatology experience strongly preferred
- Experience handling biopsy results, pathology follow-up, or post-procedure patient communication is a plus
- Strong understanding of medical terminology and patient care workflows
- Familiarity with EMR/EHR systems (experience with dermatology platforms is a plus)
- Excellent verbal and written English communication skills
- Strong multitasking, organizational, and time management skills
- High attention to detail and ability to work independently
- Professional, compassionate, and patient-centered approach
- Reliable internet connection and quiet remote workspace
Preferred Qualifications
- Previous experience in a Dermatology, Cosmetic Dermatology, or Mohs Surgery practice
- Experience with insurance verification and referrals
- Knowledge of skin biopsy workflows, pathology reporting, and follow-up care
- Experience supporting multiple providers in a fast-paced clinic environment
