Description
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Key job responsibilities
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Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices. This role will involve interviewing sellers through video call. The working hours will align with business hours in China.
Basic Qualifications
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- Basic qualifications:
- Completed a Bachelor's Degree
- Proficient in Mandarin (reading, listening, speaking and writing in simplified and/or traditional Chinese languages) and English with an ability to compose grammatically correct, concise and accurate written responses
- - Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers
- Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
- Leverages team knowledge across several specialty areas to help resolve recurring seller issues
- Demonstrate the ability to self-manage on priority tasks and objectives
- Fast learner who seeks out and generously shares best practices
- Ability to follow the data wherever it goes and make an accurate decision.
- Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful notes
Preferred Qualifications
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- Experience in conducting In-person Verifications is an advantage.
- Experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - AOSP - Manila
Job ID: A3202969
