Risk Analyst | Hybrid - Ortigas

The Risk Analyst is responsible for managing appropriate investigative efforts to help detect known fraud and risk trends while educating our clients on best practices for card acceptance Our ideal candidate has a merchant services background and experience working with Fiserv/First Data and related systems.

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work

Job Description

• Track monthly collections and recoup losses experienced by the portfolio.

• Perform re-underwrites for accounts with increased financial exposure and monitor suspicious merchant activity to mitigate fraudulent behavior.

• Process UCC liens, levies, and tax notices.

• Process and respond to all compliance notifications and ensure timely placement of flagged accounts on reserve.

• Engage in client outreach to provide education on card acceptance best practices.

• Develop and maintain relationships with key clients and speak directly to discuss risk restrictions and account decisions.

• Provide analytical risk assessments on merchant portfolio decisions, validate unusual transactions via invoice requests and other investigative strategies.

• Analyze business types across various credit card acceptance channels.

• Make real-time funding decisions and document the decision-making process via CRM ticket system.

• Resolve and deescalate customer inquiries in the Merchant Awareness department.

• Collaborate daily with Risk Analysts on completion of risk duties.

• Act as an escalation resource for the Merchant Awareness team.

• Provide analytical feedback to underwriting, customer support, and sales departments.

• Monitor client deposits, ensure processing activities follow approved limits, and analyze financial data and processing statements.

• Handle escalated inquiries and assist clients with chargebacks

Required Qualifications

• At least three (3) to five (5) years of experience working within a merchant awareness/risk investigator role.

• Merchant services background and current Fiserv (First Data) experience.

• Expanded knowledge of rules and regulations for the Card Schemes.

• Previous experience assisting clients with chargebacks and handling escalated inquiries on due diligence investigations.

• Hands-on experience reviewing and analyzing individual and company financial data and processing statements.

• Ability to understand the workflow and onboarding process for new merchants.

• Strong computer skills with proficiency in Microsoft Office (Word, Excel, PowerPoint).

Why choose CONNEXT Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

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