Revenue and Reservations Manager - Manila Office

Job Description

Position Summary: The Revenue and Reservations Manager will be responsible for maximizing

hotel revenue by developing and implementing revenue management strategies and

overseeing the reservations department.

Qualifications:

. Bachelor's degree in Hospitality Management, Business Administration, or a related field.

. Minimum of 5 years in hotel or resort management, with at least 3 years in a leadership role

. Strong financial management skills, including budget development and cost control

. Exceptional leadership, communication, and interpersonal abilities

. Familiarity with local regulations and industry standards

. Ability to thrive in a fast-paced environment and manage multiple priorities

. Knowledge in Microsoft Office, Opera Cloud and other revenue management tools

Key Responsibilities:

Revenue Management:

. Develop and implement revenue management strategies that align with the

organization's customer service and personalized experience goals.

. Analyze market demand, customer preferences, and pricing trends to set optimal

room rates and pricing strategies that balance profitability and guest satisfaction.

Reservations Management:

. Oversee the reservations department and ensure a seamless and

personalized booking process.

. Manage the reservations system, ensuring accurate and up-to-date inventory

management, rate updates, and room availability.

. Monitor reservation channels (phone, email, online travel agencies, etc.) to ensure

prompt and personalized responses to booking inquiries.

. Implement and maintain reservation policies and procedures that prioritize guest

preferences and satisfaction.

. Train and supervise reservation staff to provide exceptional customer service, handle

special requests, and personalize the booking experience.

Customer Service and Personalized Experience:

. Foster a customer-centric culture throughout the organization, emphasizing

personalized service and exceeding guest expectations.

. Collaborate with the front office and guest services teams to ensure a seamless

transition from reservation to arrival and departure, providing a consistent and

personalized guest experience.

Data Analysis and Reporting:

. Collect and analyze guest data, including preferences, feedback, and stay patterns,

to identify opportunities for personalization and improved guest experiences.

. Generate reports and provide insights to the management team on guest

satisfaction metrics, revenue performance, and areas for improvement.

. Utilize data to develop strategies and recommendations for enhancing customer

service and the personalized experience.

Collaboration and Communication:

. Collaborate closely with various departments, including sales, marketing, front office,

and guest services, to align revenue strategies with customer service goals.

. Communicate reservation-related information, guest preferences, and special

requests to internal teams to ensure a seamless guest experience.

. Work with the sales and marketing team to create targeted campaigns that highlight

personalized experiences and attract potential guests.

. Maintain positive relationships with online travel agencies and other distribution

channels while ensuring consistency in guest experience and pricing.

Technology and Systems Management:

. Stay abreast of industry trends and advancements in reservation and guest

management systems.

. Evaluate and implement technology solutions that enhance customer service and

enable personalized experiences.

. Ensure the accuracy and integrity of guest data in the reservations and customer

relationship management systems.

. Provide training and support to staff on reservations and guest management systems

to maximize their effectiveness in delivering personalized experiences.