Retention Specialist

Job Description

Proactive and detail-focused Retention Specialist to oversee contract renewals for our long-tail customer segment. This role centers on commercial responsibilities, ensuring renewals are completed on time, minimizing churn, and sustaining revenue consistency.

Renewal Management: Own end-to-end renewals for long-tail accounts, ensuring on-time contract completion and achievement of revenue targets

Retention Strategy: Proactively identify at-risk accounts and implement data-driven retention strategies to minimize churn

CSM Collaboration: Work closely with Customer Success team to align on customer insights, engagement, and renewal messaging

Pipeline & Forecasting: Maintain accurate renewal pipeline, forecast performance, and track key retention metrics

Post-Sales Follow-Up: Ensure smooth post-renewal experience, gather feedback, and support seamless handover to CSM team

Process Optimization: Enhance digital renewal workflows, implement automated campaigns, and improve performance through data insights

Qualifications

• Must be a college graduate
• Must have at least 2 years experience in renewals, retention or inside sales experience
• Preferably with CRM background
• Willing to work onsite and on shifting schedules