Retention Specialist
WNS Assistance- Posted 19 hours ago
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Job Description
Job Description
Proactive and detail-focused Retention Specialist to oversee contract renewals for our long-tail customer segment. This role centers on commercial responsibilities, ensuring renewals are completed on time, minimizing churn, and sustaining revenue consistency.
Renewal Management: Own end-to-end renewals for long-tail accounts, ensuring on-time contract completion and achievement of revenue targets
Retention Strategy: Proactively identify at-risk accounts and implement data-driven retention strategies to minimize churn
CSM Collaboration: Work closely with Customer Success team to align on customer insights, engagement, and renewal messaging
Pipeline & Forecasting: Maintain accurate renewal pipeline, forecast performance, and track key retention metrics
Post-Sales Follow-Up: Ensure smooth post-renewal experience, gather feedback, and support seamless handover to CSM team
Process Optimization: Enhance digital renewal workflows, implement automated campaigns, and improve performance through data insights
Qualifications
- Must be a college graduate
- Must have at least 2 years experience in renewals, retention or inside sales experience
- Preferably with CRM background
- Willing to work onsite and on shifting schedules
More Info
Key Skills
Post-Sales Follow-Up
Retention Strategy
Renewal Management
CSM Collaboration
Pipeline Forecasting
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