Retail System Support Team Leader

The Role

As the Retail System Support Team Leader, you will be responsible for serving as the technical Subject Matter Expert for RCOD-owned systems, including ProcessMaker and the Loan Origination System. You will provide technical support ranging from issue detection and resolution to change management, Scrum participation, and UAT. In addition, you will manage a team of RSS Officers or Specialists, and lead process optimization and system changes based on concern trend analysis using RSS Ticketing Buddy reports.

How you'll contribute

• Oversee daily operations of both specialist and officer teams, while managing the request backlog across supported systems to ensure proper resource allocation and effective business support.
• Resolving issues affecting loans, and cards ProcessMaker and Loan Origination System system process.
• Ensuring successful execution and testing of ProcessMaker and Loan Origination System enhancements for loans and cards process.
• Identify process gaps and potential solutions from the RSS Ticketing Buddy trends and critical incidents and lead implementation of those solutions
• Manage the implementation of business process changes as well as system changes and monitor their impact on business metrics.

What we're looking for

• With 3–7 years of hands-on experience in technical and business support roles.
• Has knowledge of programming languages and ETL tools such as SQL, PHP, HTML, and JavaScript.
• Must have knowledge of delivery methodologies, including waterfall and agile.
• With strong understanding of loans and cards processes, particularly within ProcessMaker and Loan Origination System environments.
• With proven experience in process optimization that delivers positive value to the team and business.
• Has project management experience, including managing projects and delivering expected business outcomes.
• Has excellent communication skills to effectively engage with key stakeholders.
• With knowledge and exposure to credit approval processes and loan origination systems.

About Security Bank

Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.

Start your BetterBanking career with us today.