Retail Operations Supervisor

Are you a hands-on leader with a passion for store operations, customer experience, and community engagement Join us as a Retail Store Supervisor and play a key role in driving operational excellence and building strong local customer connections.

About the Role

This role combines day-to-day store leadership, data-driven decision-making, and local marketing execution. You'll ensure smooth operations while actively driving customer engagement and store growth within the community.

What You'll Do

Store Operations Management

• Oversee daily Front of House (FOH) and Back of House (BOH) operations including staffing, cashiering, and workflow execution
• Ensure compliance with Food, Service, Cleanliness standards, and government regulations
• Conduct daily checks on tools and equipment to ensure efficiency

Inventory & Supply Coordination

• Manage inventory of raw materials and finished goods
• Forecast requirements and coordinate with Supply Chain
• Prevent stock-outs and overstock situations

Data Analysis & Reporting

• Analyze daily store performance data (sales, inventory, customer feedback)
• Prepare reports and present insights to management
• Use data to recommend actions that improve store performance

Team Leadership & Development

• Lead onboarding and training of new crew members
• Conduct coaching, performance reviews, and team huddles
• Foster a positive, engaged, and high-performing team environment

Customer Experience

• Handle customer concerns promptly and professionally
• Ensure consistently excellent service delivery

Local Store Marketing & Community Engagement

• Execute local promotions, in-store events, and community-based initiatives
• Identify opportunities to increase store visibility within the local area
• Drive customer loyalty through creative and relevant engagement efforts

What We're Looking For

• Bachelor's degree in Business, Hospitality, or any related field
• At least 2 years of supervisory experience in retail, or quick service restaurants
• Solid restaurant management experience (required)
• Proven experience in:
• Analyzing store performance data and presenting insights to management
• Executing store promotions within the local community
• Strong leadership, communication, and problem-solving skills
• Highly organized with the ability to manage multiple priorities
• A proactive team player who can inspire and lead others