At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.If you believe in developing a better tomorrow, read on.WE ARE LOOKING FOR ...... Improve and ensure great UX of AIA digital tools for both customers and agents across the 18 markets, by uncovering and articulating actionable insights as a subject matter expert
. Evangelize the importance of usability across the markets and provide support and guidance to local BUs
. Connect usability effectiveness with business objectives and data analytics
- Understand current AIA set of digital tools, and support tool evaluations and development, according to metrics, business, and project needs
- Select proper research methods to meet the research objective, for example, heuristic evaluation and end-user research, but also explore other appropriate research tools
- Continue to develop systematic research reporting structures for different audiences: Group stakeholders, local BU and management
- Work together with other Researchers and Digital Platform Owners to develop optimization goals, collect corresponding data improvements and report
- Conduct research or review and identify opportunities to improve tools for an agreed scope/KPI with PO team
- Conduct research on low rating apps and identify the cause of the problem.
- Conduct research to identify the cause of low conversion rate
- Work with BU and/or Group Design teams for solutions
- Independently prioritize time and efforts to deliver in line with key GTO initiatives and requests from relevant stakeholders
- Participate in recruitment activities for user research
- Independently produce and present convincing and clear reports based on research and evaluation results, in coordination with data where needed
- Participant in knowledge sharing and mentorship as a Design CoE expert for internal learning program participants
- Produce SharePoint topical information packs with research materials, for reference in BU adaptation.
- Support Community meetings for UX Research evangelization and cross Group/BU sharing
Experience and Education- Bachelor's degree in related fields or equivalent experiences
- Min 4+ years of relevant experiences in diverse team setups
- Experience in creating truly human centered, delightful customer experiences for mid-large corporations (could be a client)
Knowledge and Skills- Have the highest standards in informing the build of best-in-class UX/UI based on customer insights
- Hands-on research skills with the industry standard tools
- Updated with the latest Research trends, best practices, and methodologies
- Hands-on knowledge of the end-to-end development process for digital products
- Superior verbal and written presentation skills to communicate research findings in a clear and concise manner to designers, other researchers, writers, technologists, project managers and executives (in English. Cantonese/Mandarin is a plus)
Others- Strive to deliver the best possible outcome under time-pressured and challenging circumstances
- Must be flexible in trying out and adapting new ideas and approaches
- Comfortable taking in an abstract assignment and shape a path to achieve the goal
- Must be organized yet flexible to switch rapidly between different projects, and able to complete tasks in a timely manner
- Must be a self-starter and willing to accept tough challenges with a positive attitude
- Must be persistent to achieve goals and proactively make necessary actions
- Have a good balance between details and a big picture
- Must be comfortable to work in a corporate environment
