Reports Analyst Lead

2-4 Years

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Early Applicant

Job Description

Role Profile

Graduate of any 4-year course or Completed 2yrs in college (w/ no back subjects)
Has background and familiarization how contact services operations work
With at least 2 year of experience as Reports Analyst Lead in BPO set up
Individual Contributors are welcome to apply
Experience with client facing/interactions.
Presenting or Doing reports presented to Clients or Senior Management.
Extensive knowledge in different KPI's
Excellent oral and written communication skills at all levels of the organization
Knowledge in Microsoft Office applications including Excel, PowerPoint and Word
Must be proficient in Advance MS Excel and its functionalities and be able to work on other MS tools and VBA
Knowledge in MS Access, SQL, and other BI Tools and database is a plus but not a requirement
Can start ASAP
Can work onsite (McKinley, Taguig City) and on shifting schedule

Role Function

Translate stakeholder requirements into reporting deliverables.
Direct contact and data presentation to client
Will serve as an Individual Contributor. People management experience is a plus but not required.
Assist stakeholders with dashboard development and report generation.
Work closely with management team to prioritize business and information needs.
Act as key person to do check and balance on different reporting information.
Provides analytics and performance recommendations based on generated values.
Develop and implement data collection systems and other strategies to optimize statistical efficiency.
Evaluates, recommend and implement different reporting methodology for Reporting Enhancements.
Monitor process performance and improvements based on Operational Key Metrics.
Data generation and processing for Daily, Weekly, Monthly and Quarterly Reporting Assignments.
Delivers and accommodates ad hoc reports as necessary.
Report template building and maintenance.
Automate reports to reduce inefficiencies by designing macros
Delivery of all designated reporting activities as detailed in Service Menu to agreed timelines and quality both internally and externally
Template and tracker creation
Data collation for reports