Reporting, Team Leader

Stefanini Philippines, Inc.

Philippines

3-5 Years

This job is no longer accepting applications

Posted 5 months ago

Job Description

Remaining Positions:

Details:

Manage a team of Reports Analyst with the goal of executing the tactical and strategic direction as determined by the Reporting Manager
Ensure each Reports Analyst understands and meets his or her required tasks, objectives as well as oversee employee policy/handbook adherence, conduct and performance
Delegate work accordingly to team members or one's self thereby ensuring day to day deliverables are met
Conduct applicant interviews to fill open positions
Understand contract/SLA language in order to translate them into accurate reports
Guide and train team members on the use and creation of reports of ITSM tools being used
Participate and engage in project launch meetings
Assist in SLA configuration of ITSM tools according to contract language and validate accordingly
Train, mentor and develop team members on skills necessary to perform their functions
Engage Service Delivery Leadership and client if deemed necessary in order to build stronger relationships and understand their needs - not limited to outstanding requests
Identify Reporting process strengths and opportunities, leading to formulation and execution of action plans or projects to address opportunities and create additional value for our stakeholders
Writing employee performance evaluations, delivering annual merit reviews and performing other administrative tasks as required/assigned

Job Requirements

Details:

Graduate of a 4-year course preferably
With 3 years of Reports Analyst or 1 year Reporting Team Leader experience in a BPO/ITO company
Excellent numerical ability
Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access, and other basic programs such as the use of internet and computer-based communication tools
Working understanding of various ITSM tools such as CA, Service Now, Service Aide, Cherwell, etc. and how data can be used for Reporting purposes, especially in terms of SLAs and their configuration
Ability to facilitate meetings and training sessions
Effectively conduct applicant assessments through exams and interviews with focus on behavioral interviewing
Good listening skills and ability to take directions and execute them
Keen attention to details
Ability to organize work and prioritize tasks
Good verbal and written communications skills in English
Trustworthy, honest, and cautious in handling sensitive information and documents and has proven personal and professional integrity
Ability to work independently or with minimum supervision
Open to feedback and constructive criticisms
Patience and flexibility in responding to frequently changing requirements and/or management styles
Good interpersonal skills and the ability to work with diverse groups of people throughout all levels of the organization.

#LI-BA1 #LI-REMOTE

Pay Range:

Based on Experience

More Info

Job Type:

Permanent Job

Industry:

IT /Computers - Software

Function:

Bpo Ito

Employment Type:

Full time

About Company

Stefanini Philippines, Inc.Job Source: jobs2.smartsearchonline.com

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 130146313

Jobs by Skill - IT