Reporting Analyst

The Customer Success Administrator provides essential administrative and coordination support to the Customer Success (CS) team. This role focuses on ensuring data accuracy, report generation, system updates, and efficient handling of customerrelated administrative requests. By supporting CS team members and managers, the Customer Success Administrator helps maintain operational efficiency and consistency across customer accounts.

This role does not own customer relationships but plays a critical role in enabling the CS team to deliver a highquality customer experience.

Key Responsibilities

Coordinate and support daytoday administrative activities related to customer accounts.

Provide general administrative support to Customer Success team members and Managers.

Respond to customer inquiries related to administrative requests in a timely and accurate

manner via email.

Generate and maintain recurring customer reports, dashboards, and data extracts.

Ensure accuracy and completeness of customer records in CRM and internal systems.

Process and confirm customer portal requests (e.g., access, updates, validations).

Support interactions with customer and internal portals (e.g., C2R and other platforms as

applicable).

Assist with documentation, tracking, and followup of customerrelated requests.

Collaborate with Customer Success team members and Managers to support operational needs.

Identify data or process inconsistencies and flag improvement opportunities to the CS

leadership team.

Support audits, reporting requests, and internal reviews as required.

Profile & Skills

Able to effectively communicate in English

Ability to manage multiple tasks and priorities in a fastpaced environment.

Highly detailoriented, organized, structured, and reliable.

Customerfocused and proactive approach to problemsolving.

Experience working with CRM tools and the Microsoft Office Suite.

Strong Excel proficiency, including formulas, pivot tables, and reporting tools.

Comfortable working with data, reports, and systemdriven processes.

Working Requirements

Complete work-from-home setup, including solid internet service

Eastern time-zone (somewhere in the 8:00 am to 5:00 pm)

Availability to support recurring operational deadlines and reporting cycles.