Job description:
Key Responsibilities
- Extract and aggregate data from various sources (CRM, telephony systems, and internal databases).
- Create daily, weekly, and monthly performance reports for stakeholders.
- Identify trends, outliers, and patterns in data to provide recommendations for operational improvement.
- Develop and maintain automated reporting templates to reduce manual work and human error.
- Audit data regularly to ensure 100% accuracy and integrity.
- Work closely with Operations Managers and Team Leads to define reporting requirements.
Required Qualifications
- At least 12 years of experience in a reporting or data analysis role, preferably within a BPO/Call Center environment.
- Proficiency with VLOOKUP, Pivot Tables, Power Query, and complex formulas.
- Basic to intermediate knowledge of Power BI, Tableau, or Google Data Studio.
- Familiarity with SQL or VBA is a significant advantage.
- Ability to translate complex numbers into simple, clear narratives.
- Strong verbal and written English skills for presenting findings to leadership.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Bian City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- BPO Reports Analyst: 1 year (Required)
- Power BI: 1 year (Required)
- Data analysis skills: 1 year (Required)
Work Location: In person
