Technology Supporting Mission-Driven Organizations
Our client is a global software company dedicated to helping mission-driven organizations operate more efficiently through technology. Their platforms support nonprofits, social impact organizations, and public sector teams in managing data, fundraising, and operational workflows. By combining innovative software solutions with a strong commitment to social impact, they empower organizations worldwide to achieve greater outcomes for the communities they serve.
Job Description
As a Renewals Specialist, you manage the end-to-end renewal lifecycle for SaaS customer accounts, ensuring contracts are renewed accurately and on time. You work closely with internal teams and customers to maintain retention, minimize churn, and identify opportunities for account growth.
Job Overview
Employment type: Full time
Shift: Night shift, Weekends Off
Work setup: Onsite, Makati
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Emapta customized laptop with extra monitor and peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- At least 3 years of B2B SaaS renewals experience in a similar role such as customer success, account management, SDR, BDR, or related roles
Preferred Skills
- Experience driving renewals with predictable outcomes and achieving targeted gross retention rates
- Excellent time management and attention to detail
- Experience managing client relationships using Salesforce.com
- Ability to adapt quickly in a fast-paced environment while supporting scalable renewal processes
- Proactive problem-solving mindset focused on exceeding client expectations
- Skilled in responding to questions aligned with approval frameworks and exceptions
- Ability to provide administrative support to Renewals Managers
- Strong focus on ensuring timely closure of renewal contracts
Your Daily Tasks
- Own and manage the end-to-end renewal process for accounts smaller than $100K ARR, primarily through written communication
- Report to the Manager, Global Renewals with a focus on customer retention and account uplift
- Maintain accurate records of client interactions and renewal statuses
- Provide regular reports on renewal pipeline health, risks, and opportunities
- Execute defined strategies to increase customer retention and reduce churn
- Collaborate with Installed Base leadership, Finance, Legal, and Order Management teams to ensure contract accuracy
- Verify contracts, review terms and conditions, and maintain data integrity across all quotes
Welcome to Emapta Philippines!
Be part of a workplace that values excellence, collaboration, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry leaders, offering stability and exciting global career opportunities. Work with international clients while enjoying competitive compensation and a culture built on innovation and support. Grow professionally and personally in an inclusive environment designed to help you thrive.
Apply now and be part of the #EmaptaEra!
