Renewals Manager

We are seeking a data-driven, customer-centric, and results-oriented Renewals Manager.

OVERVIEW

In this role, you will be responsible for owning the end-to-end commercial renewal process for our existing customer base. Your primary objective will be to secure and maximize recurring revenue, mitigate churn, and identify expansion opportunities. The ideal candidate possesses a unique blend of commercial acumen, negotiation skills, and a passion for customer retention. You will act as a trusted advisor to our customers while working cross-functionally with Customer Success Managers (CSMs), Account Executives (AEs), and Product teams to ensure seamless contract renewals. 

Key Responsibilities

1. Revenue & Contract Management

• Own the Renewal Lifecycle: Manage the entire renewal pipeline from initial forecasting to negotiation and contract execution.

• Negotiation: Drive commercial discussions regarding pricing, contract terms, and renewals, aiming to maximize Net Retention Rate (NRR) and Gross Retention Rate (GRR).

• Contracting: Prepare renewal proposals, quotes, and order forms, ensuring compliance with company legal and financial guidelines.

2. Risk Mitigation & Customer Retention

• Identify Churn Risks: Partner with CSMs to proactively identify accounts at risk of non-renewal and develop strategic save plans.

• Value Reinforcement: Remind customers of the ROI and value they have achieved with our platform during the renewal cycle.

• Handle Objections: Confidently address procurement, legal, and budgetary objections raised by customer stakeholders.

3. Cross-Functional Collaboration & Forecasting

• Pipeline Accuracy: Maintain a highly accurate, up-to-date renewal forecast within the CRM (e.g., Salesforce, HubSpot).

• Lead Generation: Identify opportunities for upselling or cross-selling during the renewal process and seamlessly hand them off to1 the growth/sales team.

• Feedback Loop: Feed customer insights, reasons for churn, and product feedback back to the Product and Leadership teams to drive continuous improvement.

Qualifications & Skills Experience

• Experience: 3+ years of experience in Renewals Management, Account Management, Customer Success, or Inside Sales (preferably within the SaaS or tech industry).

• Track Record: Proven history of meeting or exceeding retention quotas and performance metrics.

Technical & Soft Skills

• Negotiation & Closing: Strong commercial negotiation skills with experience dealing with procurement and executive-level decision-makers.

• Tooling: Proficiency with CRM software (e.g., Salesforce) and Gainsight/Totango (or equivalent Customer Success platforms) is highly desirable.

• Communication: Exceptional verbal and written communication skills; ability to explain complex contract terms simply.

• Analytical Mindset: Comfortable working with data, spreadsheets, and financial metrics (ARR, MRR, LTV, Churn).

Apply Now!

#InsideSales #Renewals #HiringNow #JobHiring #CustomerSucess #Careers