Company Description
iOPEX Technologies Philippines Inc. is a next-generation digital services provider specializing in optimized Digital Engineering, Operations, and Studio Services. Known for its innovative approach, iOPEX partners with businesses to create cost-effective, high-performance solutions by leveraging existing infrastructure. With a client list featuring Fortune 500 companies, iOPEX is highly trusted for its customer-centricity and relentless pursuit of service excellence. The company adheres to international quality standards, blending strategic service design, effective implementation, and operational discipline to drive sustainable cost management and improved customer experiences. iOPEX prides itself on being process innovators focused on maximizing existing investments for their clients.
Job Title: Renewals Manager – B2B & B2C
Job Summary
We are seeking a results-obsessed Renewals Manager to lead and scale our B2B and B2C renewal revenue engine, owning multi‑million‑dollar monthly renewal targets. This role is for a commercial athlete who understands why customers don't renew, knows how to fix those problems, and consistently converts at-risk customers into long-term, high-value relationships.
You will design and execute renewal strategies, identify churn risks early, align internal teams to remove blockers, and close complex renewals while increasing retention, expansion, and lifetime value.
Core Objectives (What Success Looks Like)
- $XM+ in monthly renewal revenue closed
- Retention rate ≥ XX% (logos) and ≥ XX% (revenue)
- Churn reduction quarter-over-quarter
- Upsell / cross-sell through renewals
- Predictable, forecastable renewal pipeline
Key Responsibilities
Revenue Ownership & Execution
- Own end-to-end renewals revenue for assigned B2B and B2C portfolios.
- Consistently close high-volume and high-value renewals, including multi‑stakeholder enterprise deals.
- Convert at-risk and non-renewing customers into successful renewals through structured recovery strategies.
- Drive expansion, upsell, and pricing optimization during the renewal cycle.
Renewal Strategy & Churn Prevention
- Identify early churn signals (usage drop, support issues, low engagement, pricing sensitivity).
- Build playbooks to overcome renewal objections, including:
- Price resistance
- Budget freezes
- Low perceived value
- Product adoption gaps
- Competitive displacement
- Partner with Sales, Customer Success, Product, and Support to remove renewal blockers.
Objection Handling & Deal Recovery
- Personally engage in high-risk, stalled, or lost renewals.
- Restructure contracts, pricing, packaging, and timelines to close deals.
- Run save plays for customers who formally say no.
- Turn cancellations into:
- Short-term renewals
- Down-sells with expansion paths
- Win-back pipelines
Forecasting & Data-Driven Decisions
- Maintain a highly accurate renewal forecast.
- Build renewal dashboards tracking:
- Renewal pipeline health
- Churn reasons
- Save rates
- Expansion through renewals
- Use insights to continuously optimize renewal strategy.
Cross-Functional Leadership
- Act as the voice of renewals internally.
- Influence Product and Operations based on churn and renewal insights.
- Coach CSMs, Sales, and Support teams on renewal best practices.
How This Role Overcomes Renewal Obstacles
The Renewals Manager will:
- Diagnose why customers don't renew (value, timing, pricing, experience).
- Deploy tailored save strategies instead of generic follow-ups.
- Use data, ROI narratives, and executive-level conversations to re-anchor value.
- Escalate and resolve operational blockers rapidly.
- Turn reactive renewals into a proactive, predictable revenue engine.
Required Skills & Experience
Must-Haves
- 5+ years in Renewals, Sales, Customer Success, or Revenue Operations
- Proven experience closing $MM+ in monthly recurring renewal revenue
- Hands-on experience with both B2B and B2C renewals
- Strong commercial negotiation and objection-handling skills
- Deep understanding of churn drivers and retention mechanics
- Ability to manage high-volume portfolios without losing deal quality
- Experience with CRM and renewal forecasting tools (Salesforce, HubSpot, Gainsight, etc.)
Nice-to-Haves
- SaaS, subscription, or recurring revenue business experience
- Experience rescuing enterprise-level non-renewals
- Program-building experience (renewal playbooks, frameworks, automation)
- Leadership or team mentoring experience
Key Competencies
- Revenue ownership mindset
- Strategic thinking + execution speed
- Data-driven decision making
- Executive presence with customers
- Relentless follow-through
- Comfortable with pressure and aggressive targets
Compensation & Incentives
- Competitive base salary
- Aggressive, uncapped variable tied to renewal revenue
- Performance accelerators for:
- Churn reduction
- Expansion through renewals
- Save-rate excellence
- Career growth into Head of Renewals / Revenue Leadership
