Remote Customer Service Representative

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Job Title: Remote Customer Service Representative

Company: Ascenturi

Location: Remote (Work from Home)

Schedule: U.S. Time Zones

Type: Full-Time | Permanent

Summary

Ascenturi is a rapidly scaling BPO organization that has grown to over 100 global team members in under a year.

We are seeking a Remote Customer Service Representative to support candidates throughout the licensing process. This role requires strong communication skills, organization, and the ability to manage multiple follow-ups in a fast-paced remote environment.

This is an opportunity to work directly with U.S.-based leadership while contributing to a high-growth operations team.

Key Responsibilities

• Manage the candidate onboarding and licensing process from offer acceptance to exam completion
• Provide clear customer service support via phone, email, and CRM communication
• Follow structured workflows and scripts to ensure compliance accuracy
• Track daily progress and maintain detailed records in CRM systems
• Proactively follow up to ensure timelines and licensing milestones are met
• Deliver a professional, positive customer experience throughout the process

Qualifications

• Excellent written and spoken English communication
• Strong customer service mindset and problem-solving skills
• Comfortable handling high-volume follow-ups
• Highly organized and process-driven
• Self-motivated and able to work independently in a remote environment
• Prior customer service or administrative support experience is a plus

Why Join Ascenturi

• Fully remote opportunity
• Fast-growing global team
• Clear growth path into operations leadership
• Performance-driven culture with strong mentorship