Remote Customer Care Executive

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Job Title: Remote Customer Care Executive

Company: Ascenturi

Location: Remote (Work from Home)

Schedule: U.S. Time Zones

Type: Full-Time | Permanent

Summary

We are hiring a Customer Care Executive to provide end-to-end remote support to candidates completing licensing programs.

This position requires structured communication, accountability, and strong follow-through.

Key Responsibilities

• Deliver professional customer care via phone and email
• Monitor compliance progress and exam preparation timelines
• Escalate issues when necessary
• Maintain accurate data entry in CRM systems
• Support operational reporting metrics

Qualifications

• Background in customer care, virtual support, or operations
• Strong communication and listening skills
• Detail-focused and deadline-driven
• Comfortable in a KPI-based environment

Why Join Ascenturi

• Fully remote setup
• High-growth organization
• Long-term career potential
• Collaborative team culture