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Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
Discover Crown. www.crownworldwide.com
Position Statement
The role of Relocation Advisor is an integral one within the Crown Relocation Team.
The principal objective of this role is to provide excellent customer service to all Corporate Client employees relocating through the provision of end to end mobility and moving services.
Key Performance Indicators
Administration
Data Integrity
Customer Services
Team Membership
Accuracy and Efficiency
Empathy
Key Tasks and Responsibilities
Accurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services. To also ensure transfer and provision of information is data privacy compliant at all times
Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc and other financial processes, review internal and third party invoices to ensure alignment of service and invoice
Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination, provide back-end process where necessary for specific services e.g. shipment
Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown's clients according to requirements. Also to meet with assignees and collection of documents where appropriate
Liaise with corporate clients where necessary to gather information or documentation to complete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required
Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance. This includes identifying process improvements, cost savings and cost avoidance.
Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts
Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant; manage the customer feedback process and any improvement opportunities presented
Others that may be assigned by the business unit head.
Aptitude, Knowledge and Qualifications
Aptitude
Ability to maintain confidentiality and display tact and discretion at all times.
Excellent analytical, interpersonal and communication skills. Ability to work in a potentially rapidly changing environment.
Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
Ability to work efficiently in a high pressured environment.
Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
Solution oriented approach to problem solving and decision making.
Professional Knowledge and Skills
Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
Well-developed administration and organisation skills with strong attention to detail. Proficient computer skills with experience using Microsoft Office
Strong communication and presentation skills.
Cultural sensitivity and awareness.
Qualifications
Bachelor's degree in Business Administration. Logistics, Supply Chain, or a related field.
1-2 years experience in global mobility, relocation or equivalent customer service experience, preferred.
Competencies
Crown Core
Determined
Caring
There
Open-minded
Sharing
Job Specific
Communication
Intercultural Awareness Problem Solving/Analysis
Personal Organisation
Quality
What we offer
Call to action
If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
Equal Employment Opportunity
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job ID: 135382273
