Relationship Manager

Company Description

Our client, Salcedo Auctions, the country's premier auction house, is seeking a Relationship Manager to join our dynamic team. This role builds and maintains relationships with new and existing clients, guides sellers through consignment and buyers through bidding to purchase settlement, and coordinates logistics for consignments or purchases as needed.

JOB DESCRIPTION AND RESPONSIBILITIES:

Establishing contact and bringing new prospective clients to Salcedo Auctions. He/she is in charge of maintaining and building relationships with both new and existing clients, and in the case of sellers advising them over the course of the entire consignment process, and in the case of buyers guiding them through the bidding process all the way to purchase settlement and, should the need arise in both cases, coordinate with these clients for the pick-up, delivery, storage, and/or transport of consignments and/or purchases.

1. Client and Consignor Engagement:

Promptly respond to client inquiries via email, phone, or in-person, providing accurate and helpful information regarding consignment procedures, auction items, and sales.

Proactively reach out to potential consignors to secure valuable pieces for auction and/or private sale, and to potential buyers to bid at auction and/or purchase items for private sale, presenting auction and private sale opportunities and benefits persuasively.

Provide comprehensive support to clients throughout the consignment and sale process, addressing inquiries, concerns, and requests promptly and professionally.

2. System Management:

Regularly update internal systems with relevant client information and consignment details, ensuring accuracy and completeness.

Coordinate important updates or changes with the Relationship Management and Catalogue team to maintain cohesion and efficiency.

3. Auction and Documentation Operations:

Manage telephone bids during auction days, facilitating smooth bidding processes and ensuring client satisfaction.

Lead ocular inspections to identify and source high-quality auction items, demonstrating expertise in assessing item value and marketability.

Prepare accurate delivery receipts for items being brought to or pulled from the office, maintaining meticulous records of consignments and transactions.

Other responsibilities:

Abide by and perform to the best of his/her abilities all functions, duties and responsibilities to be assigned by EMPLOYER in due course.

Comply with the orders and instructions given from time to time by EMPLOYER through its authorized representatives; Client support duties including responding to client inquiries both in person and via email concerning consignment of pieces.

Maintain confidential information in respect of the affairs of the company, and ensure that these are not disclosed to any unauthorized person

Adapt quickly in a fast-paced environment.

Perform any other non-administrative duties as assigned by EMPLOYER through its duly designated representative from time to time either through direct written order or by verbal assignment.

Promote and protect the interests of the Company at all times, and not to engage in any solicitation outside of the Company for personal financial gain at the detriment of the Company.

Finally, undertake additional responsibilities assigned by Management as the need arises.

Qualifications

With 3 to 5 years of sales experience, preferably in banking or financial services

Experience in handling high-net-worth clients and building long-term relationships

Strong communication, negotiation, and client servicing skills

Work and Benefits

Competitive salary: Starting 35K

Comprehensive benefits: medical, dental, life insurance, allowance, and other perks

Schedule: Tuesday to Saturday, 9:00 AM – 6:00 PM

• Location: Ayala Avenue, Makati City