Regional Operations Manager

QUALIFICATION AND NEEDED WORK EXPERIENCE:

EDUCATION

B.S. degree in engineering or equivalent

EXPERIENCE:

With more than 5 years of project management experience in the telecommunications construction and maintenance industry, having managed teams of over 500 people.

Must possess Project Management Training/PMP Certification

WORKING RELATIONSHIP

- Fiberhome Personnel - Fiberhome Client - Engineers - Project Managers

SKILLS

Knowledge in various telecommunications system including fiber optic, architecture and engineering design.

ABILITIES

Computer Literate;

Above average oral and written communication skills;

Presentation skill. Positive attitude, leadership qualities, well organized, dependable, and excellent listening skills.

With good Management Skills

Excellent written and verbal communication skills.

CHARACTER:

- Has Initiative

- Self-motivated

- Good in leadership skills Has Initiative

- Self-motivated

- Good Leadership Skills

DUTIES AND RESPONSIBILITIES:

MAJOR RESPONSIBILITIES:

Provides operational and strategic direction to the diverse workforce for the installation and

maintenance project all over Visayas, both copper and fiber services in the residential and

business establishments.

Assumes operations management from concept to implementation phase for communications

initiatives; routine inspection and audit of service standards to maintain the highest quality of service

Demonstrates strong leadership capabilities that drive team engagement, accountability and

performance excellence to boost the performance and morale of the operations teams to meet the

operations KPI and all contractual obligations

Assists in the development of the project's contingency/risk management plan

Directly interfacing with both the internal and external clients in order to meet service requirements; coordinates close communication and cooperation with PLDT in relationship to the delivery of service to the customers

Ability to plan work operations, implements operational policies and procedures, distributes the

workload within the available workforce and manages business objectives through innovation,

flexibility and creativity

Oversees the work of all the areas of responsibility; ensures SOs and tickets dispatched for the day are completed within the required SLAs without sacrificing both quality and safety compliance

Responsible for evaluating the performance of the Operations teams; recommends training and

development to enhance the skills and competencies of the Operations staff

Extends assistance to other departments to achieve the operational needs and objectives