A Regional Operations Head (or Manager) leads and oversees daily branch operations activities across multiple locations in a Central Luzon, focusing on efficiency, achieving goals, managing budgets, developing staff (like site managers), and ensuring company policies are followed. They act as a bridge between headquarters and local teams, implementing strategy and driving performance for operational excellence in their region.
Key Responsibilities
- Operational Oversight: Managing day-to-day functions, ensuring smooth workflows, and implementing operational strategies.
- Team Leadership: Hiring, training, developing, and managing site managers and their teams.
- Performance & Goals: Ensuring regional performance aligns with business objectives and company goals.
- Budget & Finance: Managing regional budgets and optimizing costs for efficiency.
- Policy & Compliance: Ensuring all locations adhere to company policies, procedures, and standards.
- Strategic Alignment: Creating synergy between HQ initiatives and regional execution, sometimes involving supply chain or tech integration.
Job Requirements:
- 5-8 years of experience in a customer service or retail banking role handling multiple branchs.
- Strong communication and interpersonal skills, with the ability to provide excellent customer service
- Proficient in using banking software and technology, with a good understanding of financial products and services
- Excellent attention to detail and the ability to work accurately under pressure
- A team player with a flexible and adaptable approach to work
- Familiarity with relevant banking regulations and compliance requirements
