Role Summary
The Recruitment Manager for RCM leads the strategic sourcing and recruitment alignment and execution to meet the hiring needs of the enterprise. The role is accountable for hiring outcomes at scale, quality of hires, candidate experience, recruiter performance, stakeholder partnership, and operational excellence in a highly dynamic and fast-paced recruiting environment. This role manages a team of recruiters and partners closely with local and global TA leadership to execute hiring strategies aligned with the RCM business unit.
Key Responsibilities
Recruitment Delivery & Strategy
- Own and deliver hiring outcomes for the assigned business units, programs, and/or geographies
- Translate workforce plans and demand forecasts into executable hiring strategies
- Ensure adherence to hiring standards, compliance, and governance
- Ensure best-in-class experience at various stages of the candidate journey
People Leadership
- Lead, coach, and performance‑manage Recruiters
- Build team capability through structured coaching, calibration, and skills development
- Drive engagement, productivity, and retention within the recruitment team
Stakeholder Management
- Act as a trusted hiring advisor to business/ RCM leaders and HR partners
- Manage expectations, provide market insights, and influence hiring decisions
- Escalate risks and propose mitigation plans for hiring challenges
Innovation & Operational Excellence
- Track and manage recruitment KPIs (on-time delivery, time‑to‑fill, quality of hires, candidate experience, hiring manager experience, cost per hire)
- Drive innovation and continuous improvement initiatives using technology and AI across sourcing, screening, and hiring processes
- Partner with various Talent Acquisition support teams, People Teams, and other Enabling Functions to optimize delivery
Financial & Resource Management
- Manage recruiter capacity and workload distribution
- Support cost‑effective hiring strategies aligned with budget and demand
- Contribute to workforce planning, ramp plans, and hiring cadence optimization
Qualifications & Experience
- 10+ years of progressive recruitment or talent acquisition experience in global capability centers or hiring for Healthcare RCM profiles
- At least 5 years of people‑management experience
- Strong understanding of RCM roles and Industry trends
- Bachelor's degree required; advanced degree preferred
- Experience in healthcare RCM is preferred
- Proven experience managing large‑scale or multi‑program hiring
- Strong stakeholder management and data‑driven decision‑making skills
Key Competencies
- Talent Acquisition Leadership
- People Management & Coaching
- Workforce Planning & Analytics
- Stakeholder Influence
- Operational Excellence
- Change & Scale Management
Location: Makati City
Work Arrangement: Flexible-Hybrid
Working Hours: Flexible work hours but primarily between 1pm to 10pm Philippine time.
