Join one of the region's most dynamic BPOs and help power a recruitment engine that supports global clients across multiple industries. As Recruitment Operations Manager (Day Shift), you'll lead a results-driven team responsible for meeting hiring targets, delivering against service levels, and driving continuous improvement in how we attract and onboard talent.
You don't need to come from a recruitment background we're looking for an operational leader who knows how to manage performance, optimise processes, and deliver outcomes in a fast-paced environment.
What You'll Do
- Lead and manage a high-performing recruitment delivery team supporting AU-based clients.
- Oversee team performance across key delivery metrics time-to-fill, productivity, quality, and SLA compliance.
- Review pipeline activity, identify risks to fulfilment, and implement timely solutions.
- Coordinate with day-shift and onshore leaders to ensure alignment on priorities and resource planning.
- Drive accountability for performance through structured reviews, coaching, and data-driven decision-making.
- Manage operational reporting, dashboards, and visibility of key recruitment metrics.
- Lead daily or weekly huddles to review team progress, set priorities, and remove delivery blockers.
- Collaborate with HR, Workforce, and IT to ensure seamless end-to-end recruitment operations.
- Champion continuous improvement initiatives to enhance efficiency, reduce time-to-hire, and improve candidate experience.
- Support the rollout of systems, tools, and analytics that strengthen performance management and visibility.
- Promote a culture of collaboration, accountability, and performance excellence.
What You'll Bring
- 35 years experience in operations management, service delivery, or workforce leadership within a BPO or shared services environment.
- Strong ability to lead teams and deliver outcomes against clear SLAs and KPIs.
- Data-driven mindset with experience using metrics and dashboards to monitor performance.
- Strong coordination and problem-solving skills, with the ability to manage shifting priorities.
- Excellent communication and stakeholder management skills.
- Highly organised, detail-oriented, and proactive.
- Comfortable working in a fast-paced, high-performance environment.
- Willingness to work on a day shift.
