Ready to join a company that blends stability with innovation This nationwide provider of record retrieval services and technology supports legal and insurance professionals with smarter, faster access to critical records.
The Opportunity
Play a key role in ensuring vital legal and insurance records are delivered accurately and on time by managing communications, coordinating retrievals, and supporting smooth end-to-end operations in a fast-paced environment.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines
What You'll Do
- Coordinate with record custodians based on order priority to ensure timely completion
- Escalate follow-ups as deadlines approach in accordance with standard procedures
- Document all communications, order status, and tracking details in the system
- Prioritize and route work orders to the appropriate departments based on due dates
- Review incoming records against work orders to ensure quality and accuracy
- Track and report daily productivity to the supervisor
- Support operational needs, including phone coverage and workflow coordination
Key Criteria
- Experience as a Customer Service Representative in medical, legal, or insurance settings (outbound calls preferred)
- Ability to handle high-volume, multi-line calls with excellent phone etiquette
- Advanced written and verbal English, with strong reading, analysis, and editing skills
- Excellent time management, organizational, and interpersonal skills
- Quick learner with the ability to adapt to change
Work setup:
- Manila (BGC, Taguig): US Eastern Standard hours of 8:00AM - 5:00PM (9:00PM – 6:00AM PHT) with a full onsite model.
