Position Overview
The Receptionist serves as the first point of contact for employees, applicants, clients, and visitors. This role is responsible for providing excellent customer service, managing front desk operations, and ensuring a smooth and professional experience for everyone entering the BPO office.
Key Responsibilities
Front Desk & Visitor Management
- Greet and assist visitors, applicants, and employees in a courteous and professional manner
- Manage the visitor logbook and issue visitor badges in accordance with company security protocols
- Inform concerned departments of visitor arrivals promptly
Telephone & Communication Handling
- Answer, screen, and direct phone calls to the appropriate personnel or department
- Handle inquiries through phone, email, or walk-ins, ensuring accurate and helpful information
Administrative Support
- Maintain cleanliness and organization of the front desk and reception area
- Receive, sort, and distribute mail, packages, and documents
- Assist HR and Operations with basic administrative tasks such as scheduling, scanning, photocopying, and filing
- Coordinate meeting room reservations and ensure rooms are prepared before use
Employee & Applicant Assistance
- Assist walkin applicants by providing instructions for assessments, interviews, or filling out forms
- Support HR Recruitment during peak hiring seasons (e.g., guiding candidates, managing signin sheets)
Office Coordination
- Monitor inventory of front desk supplies and coordinate replenishment when necessary
- Liaise with security, housekeeping, and facilities for any immediate office needs
- Support company events by helping with logistics and visitor coordination
Qualifications
- At least Senior High School graduate or Associate Degree; Bachelor's degree preferred
- 1 year experience in reception, customer service, admin, or similar roles (BPO experience is an advantage)
- Excellent communication skills in English and Filipino
- Strong customer service orientation and professional demeanor
- Proficient in MS Office (Word, Excel, Outlook)
- Ability to multitask, stay organized, and handle pressure in a busy environment
- Must be willing to work on shifting schedules if needed
Key Competencies
- Customer Service
- Communication & Interpersonal Skills
- Professionalism
- Multitasking & Time Management
- Problem-Solving
- Attention to Detail
- Front Desk Management
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