Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
The duties and responsibilities are as follows but not limited to:
- Answering the telephone console, screening and routing incoming calls to the appropriate employee in a polite and professional manner
- Managing the reception area and meeting rooms at front of house (FOH) and back of house (BOH) and always keeping them clean, tidy and neat.
- Managing the booking of meeting rooms at FOH and coordinate with IT on AV support in the meeting rooms.
- Welcoming and registering visitors determines nature of business and announces visitors to appropriate personnel.
- Booking of ground transportation for staff flying into Manila for meetings/case work with outsourced car vendors.
- Maintaining information on travel schedule and location of staff
- Updating and maintaining staff telephone directory.
- Organize the daily incoming and outgoing mail: sorts out the daily mail and distribute speedily to staff; handle forwarding mail to ex-employees; organize outgoing courier
- Organize and coordinate meals for office meetings, and other events as necessary
- Supports the office facilities functions (carpets, flooring, plants, doors, etc.) and ensuring that office is maintained appropriately: organize maintenance schedules for the main glass doors, water dispensers, plants, pest control, etc.
- Backs-up the Business Support Executive and Executive Assistants during their vacation/medical leave.
- Performs other clerical duties as assigned.
YOU'RE GOOD AT
- Excellent Customer service (internal and external customers) Responds promptly to customer needs and requests for assistance; manages difficult or emotional customer situation; solicits customer feedback to improve service.
- Excellent spoken English, with good professional telephone skills and etiquette
- Interpersonal skills Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things (willing to learn)
- Personality and Work attitude Cheerful, pleasant and positive disposition, thoroughly dependable with a can-do attitude; self-motivated and takes pride in delivering quality work; receptive to feedback; initiative, enthusiastic and committed.
- Team player yet able to work independently, with demonstrated ability to be flexible, responsive and to take initiative.
- Convey a strong positive personal and professional image with excellent standards of professional behaviour and ethics.
- Consistently handle situations with tact and patience, and able to work well under pressure.
- College or bachelor's degree in business administration, HR or hospitality discipline
- Ideally 2-3 years experience as a receptionist in a multinational or professional servicesorganisation
- Knowledge of MS Word and other MS office skills an advantage
- May occasionally be assigned tasks outside this scope to support business operations needs
What You'll Bring
- Ideally, minimum of 8 years of work experience gained in a professional service environment.
- Able to multi-task in a fast-paced, deadline driven, service-oriented environment.
- Secretarial diploma or equivalent in related fields
- Team player yet able to work independently, with demonstrated ability to be flexible, responsive and to take initiative.
- Demonstrate strong interpersonal skills able to work effectively with all levels of staff
- Convey a strong positive personal and professional image with excellent standards of professional behavior and ethics.
- Strong organizational skills, ability to set priorities, display attention to details and is tenacious with follow-ups.
- Excellent oral and written communication skills in English
- Consistently handle situations with tact and patience, and able to work well under pressure.
- Highly motivated, energetic and resourceful
- Strong customer service orientation responds to customers needs with a sense of urgency, and with a How can I help mindset.
- Able to work beyond normal office hours (sometimes weekends) during peak periods.
- Excellent typing skills with strong Microsoft Office skills, especially in Word, Excel, PowerPoint
Who You'll Work With
You will be part of the Manila Operations team.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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