Creates customized reports to cater to the specific reporting needs of the accounts.
Maintains existing reports and processes as required and needed. Access, extract, and manipulate data from different data sources and Business Intelligence Systems.
Modifies, updates, and revises scorecards, dashboards, and other custom and regular reports.
Creates relevant reports and visualization tools to support the Operations Team's performance.
Assists the Reporting and Analytics Supervisor in establishing and supporting the business rhythm via reporting and data analysis.
Creates and updates reporting process documentation. Communicates, investigates, and resolves reporting issues and inaccuracies to account owners as needed.
Responsible for data integrity and accuracy, and on-time delivery. Adheres to all data security rules and guidelines.
Qualification:
Strong proficiency in Microsoft Excel.Knowledge of Excel functions such as VLOOKUP, Pivot Tables, Conditional Formatting, and Data Analysis.
Basic understanding of reporting and data management. Ability to generate reports and interpret operational metrics.
Real Time Analysis, Workforce Management experience is an advantage.
Experience working in a BPO or contact center environment.
