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Real Time Adherence Analyst I

Stefanini Philippines, Inc.
Philippines
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Job Description

Job Description
Remaining Positions:

1


Details:

  • Provide professional end-user support via telephone, email or web submits
  • Provide restorative or maintenance actions to resolve end-user problems
  • Responds to end-user problems based on standard procedures
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • May be responsible for ensuring systems are configured properly
  • Regularly check, read and respond to emails from users, management, and client
Job Requirements
Details:

  • Prior Tier I help desk experience
  • Requires excellent customer service skills
  • Solid foundation of Personal Computer experience
  • Troubleshooting capability
  • Overall knowledge of desktop productivity products
  • Ability to work in a team environment
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training
  • Experience troubleshooting printers
  • Lotus Notes/Office 365 experience
  • MacOS & iOS experience

#LI-BA1, #LI-HYBRID

Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Support
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 150534689

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Last Updated: 01-07-2026 07:42:01 PM
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Real Time Adherence Analyst I

stefanini north america and apac
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Skills:

Lotus Notes, Office 365, Macos, Ios, Personal Computer experience, Troubleshooting capability, Tier I help desk experience, desktop productivity products