Real Time Adherence Analyst I

stefanini north america and apac

Philippines

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Posted 17 hours ago
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Job Description

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Job Description

Provide professional end-user support via telephone, email or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Regularly check, read and respond to emails from users, management, and client

Job Requirements

Details:

Prior Tier I help desk experience
Requires excellent customer service skills
Solid foundation of Personal Computer experience
Troubleshooting capability
Overall knowledge of desktop productivity products
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional project-specific training
Experience troubleshooting printers
Lotus Notes/Office 365 experience
MacOS & iOS experience

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About Company

stefanini north america and apacJob Source: www.linkedin.com

Job ID: 150606645

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Last Updated: 03-07-2026 00:05:10 AM

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Real Time Adherence Analyst I

Stefanini Philippines, Inc.

Philippines

Skills:

Lotus Notes, Office 365, Macos, Ios, Personal Computer experience, troubleshooting printers, Tier I help desk experience, desktop productivity products