Company Description
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Specific Responsibilities
- At all times, compliy with SGS Code of Integrity and Professional Conduct.
- Analyze engineering documentation, technical drawings and schematics, and translate them into structured, topicbased service content.
- Create, update and revise service procedures, troubleshooting steps, safety information and component descriptions following internal documentation standards.
- Work within the ST4 Schema environment to assemble topicbased content into complete service manuals (no prior ST4 experience required; full training will be provided).
- Ensure that all work follows SGS quality assurance procedures and clientspecific formatting and terminology guidelines.
- Collaborate with engineers, project managers and other writers to clarify technical details and ensure accuracy.
- Manage revisions, update logs and version control in accordance with project requirements.
- Complete all assigned tasks and training within required deadlines.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS QHSE and HR policies and procedures.
Qualifications
Profile
- Bachelor's degree (technical writing, Engineering, or Applied science preferred or equivalent experience).
- Minimum 12 years of experience as a Technical Writer (experience with service/maintenance manuals is a strong advantage).
- Ability to read and interpret technical drawings, wiring diagrams and refrigeration or electromechanical schematics (mandatory).
- Experience with topicbased or modular documentation (DITA, ST4, or similar) is an asset but not required.
- Strong commitment to quality, accuracy and operational excellence.
Required Skills
Excellent English writing skills; strong clarity, structure and technical precision.
- Strong analytical and technical comprehension abilities.
- Proficiency in Microsoft Word (intermediate, including tables and structured formatting).
- Basic proficiency in Microsoft Excel.
- High level of integrity and responsibility.
- Strong organization and efficiency in handling multiple documentation tasks.
