Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
As a Senior Quote to Cash Professional, you will utilize Quote to Cash (Q2C) process knowledge to perform supply and demand management transactions across the extended enterprise.
Responsibilities
You will play a key role in promoting client satisfaction and sales productivity through accurate handling of processing and transaction requirements. Your primary responsibilities will include:
- Execution of highly complex accounts and escalations
- Facilitates the squad's understanding of metrics and helps to identify opportunities for improvements within the squad. Responsible for their own individual metrics.
- Interlock with stakeholders on complex activities, issues, and prioritization
- Problem-solves and makes decisions with a high level of autonomy, ensuring quality of execution
- Serves as technical subject matter expert with deep process experience
- When needed, pre-validates complex transactions that require squad leader approval
- Able to resolve complex issues with autonomy based on technical expertise; provides coaching to other squad members
Required Technical And Professional Expertise
- Q2C Process Knowledge: Exposure to Quote to Cash (Q2C) process, including supply and demand management transactions across the extended enterprise.
- Transaction Management: Experience working with transactions such as quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
- Fulfillment Process Execution: Exposure to executing defined fulfillment processes in line with business controls and meeting business objectives.
- Customer Record Maintenance: Experience working with customer master records, ensuring accuracy and supporting end-to-end transactions.
- Processing Requirement Handling: Exposure to accurately handling processing and transaction requirements to meet business objectives.
Preferred Technical And Professional Experience
- Order to Cash Integration: Exposure to integrating order to cash processes, ensuring seamless transactions across the extended enterprise.
- Contract Management: Experience working with contracts, including audit and registration, to support supply and demand management transactions.
- Customer Master Record Accuracy: Exposure to maintaining accurate and up-to-date customer master records, supporting end-to-end transactions.
