Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
As a Quote to Cash Professional, you will utilize Quote to Cash (Q2C) process knowledge to perform supply and demand management transactions across the extended enterprise. You will play a key role in promoting client satisfaction and sales productivity through accurate handling of processing and transaction requirements.
Your Primary Responsibilities Will Include
- Execute Fulfillment Processes: Perform defined fulfillment processes in line with business controls to meet business objectives, ensuring seamless order to cash integration.
- Manage Transactions: Accurately handle processing and transaction requirements, including quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
- Maintain Customer Records: Ensure accurate and up-to-date customer master records, supporting end-to-end transactions and promoting client satisfaction.
- Support Sales Productivity: Collaborate with sales teams to promote sales productivity and ensure timely and accurate processing of transactions.
- Process Integration: Ensure order to cash integration is executed in line with business objectives, supporting the overall Quote to Cash process.
Required Technical And Professional Expertise
- Q2C Process Knowledge: Exposure to Quote to Cash (Q2C) process, including supply and demand management transactions across the extended enterprise.
- Transaction Management: Experience working with transaction requirements, including quote/proposal preparation, contract audit and registration, order, billing, and basic contract/agreement preparation.
- Fulfillment Process Execution: Exposure to executing defined fulfillment processes in line with business controls to meet business objectives.
- Customer Record Maintenance: Experience working with customer master records, ensuring accurate and up-to-date information to support end-to-end transactions.
- Order to Cash Integration: Exposure to integrating order to cash processes to meet business objectives and support the overall Quote to Cash process.
Preferred Technical And Professional Experience
- Basic Contract Knowledge: Exposure to basic contract/agreement preparation, including understanding of contract terms and conditions.
- Customer Master Record Familiarity: Experience working with customer master records, ensuring accurate and up-to-date information to support end-to-end transactions.
- Order to Cash Understanding: Exposure to integrating order to cash processes to meet business objectives and support the overall Quote to Cash process.
