Quality, Risk Management & Compliance Senior Associate

Role Purpose

The Quality, Risk Management & Compliance (QRMC) Senior Associate supports the effective implementation of quality, risk management, and engagement compliance requirements across Technology Consulting service lines.

The role performs engagement quality and compliance reviews, monitors adherence to applicable policies and methodologies, identifies recurring or emerging issues, and works with engagement teams to address findings and strengthen the overall quality of engagement delivery.

Beyond compliance monitoring, the role is expected to contribute to a more preventive and data-driven quality management approach, using thematic analysis, targeted interventions, and technology, including AI-enabled tools where appropriate, to improve review efficiency and provide greater visibility over quality risks.

Key Responsibilities

Engagement Quality & Compliance Reviews

• Perform periodic and targeted reviews of engagements against applicable quality, risk management, and compliance requirements.
• Assess the completeness, consistency, and timeliness of required engagement documentation and evidence of compliance.
• Identify exceptions, gaps, and areas requiring remediation and clearly communicate review observations to engagement teams.
• Monitor agreed remediation actions and follow up on outstanding matters.
• Support reviews across multiple Technology Consulting service lines and engagement types.

Quality Monitoring & Preventive Controls

• Support the implementation and monitoring of defined quality criteria at key stages of the engagement lifecycle.
• Identify potential quality or compliance issues early and escalate significant matters through the appropriate channels.
• Analyze recurring findings and trends to identify underlying themes and opportunities for preventive action.
• Assist in conducting thematic reviews focused on areas demonstrating elevated or recurring quality risks.
• Recommend practical improvements to engagement teams based on lessons learned from reviews.

Risk Management & Compliance

• Support monitoring of engagements against applicable internal risk management policies, professional requirements, and established methodologies.
• Assist engagement teams in understanding QRMC requirements and expected documentation.
• Maintain appropriate records of reviews, findings, responses, remediation activities, and closure.
• Escalate significant, recurring, or unresolved compliance matters to QRMC leadership.
• Support preparation for internal quality inspections, reviews, or other monitoring activities.

Reporting & Quality Insights

• Maintain QRMC trackers and management information covering reviews, findings, remediation status, recurring themes, and other relevant indicators.
• Analyze review results to identify trends and areas requiring management attention.
• Prepare concise reports, dashboards, and updates for QRMC and service line leadership.
• Support management discussions by providing fact-based insights into engagement quality and compliance.

Learning & Continuous Improvement

• Translate review findings and recurring observations into practical learning opportunities for engagement teams.
• Support targeted quality sessions, clinics, communications, guidance materials, and knowledge-sharing activities.
• Help develop checklists, templates, review guides, and other tools that improve consistency and reduce recurring findings.
• Capture lessons learned and good practices that can be applied across engagements and service lines.

Technology & AI Enablement

• Support the responsible use of technology and AI-enabled tools, including Copilot where appropriate, to improve the efficiency of QRMC reviews.
• Identify review activities that can be standardized, automated, or supported through technology while maintaining appropriate human judgment and oversight.
• Assist in improving QRMC dashboards, trackers, analytics, and monitoring processes.

Qualifications and Experience

• Bachelor's degree in Accountancy or Internal Audit, or a related field.
• Relevant professional certification such as CIA, ISO-related certification, or equivalent is an advantage.
• At least 3 years of relevant experience in one or more of the following:
• Compliance
• Internal Audit
• Risk Management
• Quality Assurance
• Governance and Compliance
• Experience reviewing engagement documentation, assessing compliance requirements, or performing quality reviews is preferred.
• Familiarity with professional services engagement methodologies and risk management practices is an advantage.

Key Skills and Competencies

Technical

• Quality and compliance review
• Risk identification and assessment
• Audit or engagement documentation review
• Root-cause and thematic analysis
• Data analysis and management reporting
• Microsoft Excel and PowerPoint
• Familiarity with AI-enabled productivity and review tools