Job Description:
A
Quality Reporting Analyst creates and finetunes data visualization and flow for all QA needs across 3
QA layers implementation, operational, business analytics. The role also covers process improvement
through process automation through existing cloud services.
Specific Tasks:
- Identifying specific business opportunities around reporting
- Testing business processes and recommending improvements around QA dashboard
- Teaching of associates who will take on QA dashboards on how to use and update
- Automation on QA reporting in excel and google data studios, and any other future platforms
- Creation of process automation in applicable platforms
- Creation of tools required for business analysis
- Occasional support to department on projects not specifically associated with QA reporting
- Perform other duties as assigned
Knowledge, Skill Set Qualifications Required
- 2-3 years Call Center Experience
- Intermediate to advance Excel skills
- Basic to Intermediate knowledge on app scripts/JavaScript
- Intermediate to advance management of presentation tools (PPT)
- Excellent written and verbal communication skills
- Experience in staff positions
- Great analytical, critical thinking and problem-solving abilities
- Strong adaptability and capacity to work in fast-paced environments
- In depth understanding of organization data flow and its use in management decision-making
- 1-2 years Analyst Experience a plus
- Bachelor's degree is a plus
- Must be self-motivator and self-starter;
- Focus on quality and customer service;
- Exceptional listening and analytical skills;
- Must be able to effectively deal with people at all levels inside and outside of the Company
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