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Job Summary
The Quality Engineer is responsible for managing and driving product and process quality across Essilor laboratory operations in the Philippines (multiple locations). This role ensures that products and services meet Essilor standards, regulatory requirements, and customer expectations through strong quality assurance, process control, and continuous improvement initiatives.
Key Responsibilities
Product Quality Assurance
- Ensure products and services conform to specifications, standards, and regulatory requirements, with strong focus on product compliance.
- Drive resolution of customer complaints and returns by
- Analyzing and prioritizing issues
- Defining, implementing, and monitoring corrective action plans
- Coordinating with production, process/maintenance engineering, and support teams
- Gather, analyze, and report internal quality issues and customer return data.
- Monitor and improve process capability in collaboration with APAC process experts.
- Communicate quality performance and issues with zones and management.
- Support and participate in regional/cluster quality networks.
- Ensure products are properly validated prior to commercial release.
Process Quality Control
- Lead resolution of recurring and critical quality issues detected during incoming inspection, process monitoring, and optics/visual inspection.
- Support process quality control teams (Rx, HMC, Edging).
- Ensure product compliance prior to customer delivery (regulatory, optical, cosmetic, and Essilor criteria such as ESPF).
- Drive and support the Local Quality Improvement Plan using appropriate quality tools (QRQC, 8D, MRB, FMEA, Fishbone, SPC, etc.).
- Manage metrology and calibration of quality control equipment (e.g., spectrometer, focimeter).
- Collaborate with production and engineering teams to maintain process control through audits, risk management, and capability analysis.
- Manage supplier quality performance (internal and external).
- Analyze incoming inspection data and lead supplier quality issue resolution.
- Ensure CAPA and containment actions are implemented for MRB, 8D, and QRAP cases.
- Review and control new or revised documents and SOPs.
- Monitor and assess QC inspectors performance.
Training
- Facilitate and animate quality training modules.
- Develop and implement annual quality training and qualification plans for QC inspectors.
Key Relationships
- Works closely with Lab Operations, Production, Engineering, Maintenance, and other support departments.
Performance Indicators
- Product Quality Assurance Technical returns, audit results
- Process Quality Control Incoming inspection compliance; cosmetic and optical inspection results
- Training QC training completion and qualification results
Qualifications & Competencies
- Strong attention to detail, accountability, and results-driven mindset.
- Excellent organizational, communication, and leadership skills.
- Solid technical knowledge of
- Statistical Process Control (SPC)
- 7 QC Tools, FMEA, document control, internal audits
- Proficient in problem-solving methodologies (8D, MLPA, Fishbone Diagram, etc.).
- Strong understanding of laboratory and production equipment.
- Ability to analyze data and draw meaningful conclusions.
- Knowledge of quality control procedures, legal standards, and medical device regulations.
- ISO certification knowledge (e.g., ISO 13485) is a strong advantage.
- Proficient in IT tools (MS Office, email platforms).
Education & Experience
- Bachelor's degree in Engineering, Mathematics, Chemical Science, Metrology, or Business Management.
- Minimum of 5 years experience in Quality Engineering with strong exposure to
- Quality Management Systems (QMS)
- Supplier Quality
- Production Quality Control
Additional Information
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
